Terms of Service

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your login credentials and transaction PIN secure, and for activity carried out under your account.
• You must be at least 18 years old to use Residium.
• Tell us promptly if you suspect unauthorised access to your account.

Residium provides tools to run estates and personal finances — including resident and property records, fee management, compliance-linked access control, payments, wallets, and bill automation. We may add, change, or remove features over time.

Estate registrations are reviewed before approval. We may decline or revoke a registration where information cannot be verified or where use breaches these terms.

• Payments and wallets are processed by Nomba, a payment service provider licensed and regulated by the Central Bank of Nigeria (CBN).
• You authorise Residium to carry out the payments and automations you set up, using funds in your wallet or a payment method you provide.
• Residium may charge a fee on certain transactions. Applicable fees are shown before you confirm. Your estate's plan is separate from these fees: see below.
• You are responsible for funding your wallet. If a scheduled automation cannot be funded, it is paused and you are notified.
• Estate dues, levies, and shared-expense decisions are set by your estate's administrators — not by Residium.

Your estate's plan

• An estate pays Residium for its plan. The price depends on how many units the estate has, including vacant ones, and on how long it pays for at a time. Current prices are on our pricing page, and VAT is added where it applies.
• The estate's price is shown before it agrees to pay, and every bill shows how it was worked out. Residents are not charged for the plan.
• An estate may give an estimate of its units when it registers. After setup we use the number of units on Residium. If the estimate was too high, we credit the difference to future bills during the setup period. If the estate has more units, later bills go up, and we tell the estate first.
• If a bill stays unpaid after its due date, some admin tools may be paused until it is paid. Gate access and collections keep working.
• Auto-pay from the estate wallet is off unless the chairman turns it on, and the chairman can turn it off at any time.
• If we reject a registration that has been paid for, we refund all of it to a bank account you give us, normally within 10 working days of receiving your details.
• An estate can cancel at any time. Its chairman, or the person named on the account, can ask from Plan & billing or by telling us. Once we've cancelled, the plan runs to the end of the time already paid for, and nothing further is billed.
• A one-month plan isn't refunded once that month has started. If an estate paid for more than one month and leaves early, we refund what's left after charging the months it has started at the normal one-month price. For example, ₦664,000 paid for a year, leaving in month 3 at ₦66,400 a month, gives back ₦464,800.
• The optional setup service is refunded in full if we haven't started it, and in part if we've done part of it. Credit left on an account when an estate leaves is refunded.
• If we charge the wrong amount, charge twice, or don't provide what was paid for, we correct it by refund or, if you prefer, credit. If Residium is unavailable for more than 24 hours in a row because of a problem on our side, tell us and we'll credit that time. If a serious problem isn't fixed in a reasonable time, an estate can leave and get back what it paid for the time not delivered. Nothing here reduces your rights under Nigerian law.
• A new price never changes time already paid for. We give at least 60 days' written notice before a new price applies, and an estate can cancel before it starts.
• When an estate leaves, money in its wallet stays its own. It can ask for an export of its records at no charge for 90 days after the plan ends. After that we delete or anonymise estate data, except what the law requires us to keep.

You agree not to:

• Use Residium for any unlawful, fraudulent, or harmful purpose.
• Upload false, misleading, or infringing information.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the platform.
• Use another person's account or misuse access granted to you.

Where you administer an estate, you are responsible for the accuracy of the estate's records and for the policies you configure (such as which fees are enforced at the gate). Residents are responsible for their own fee obligations and for the accuracy of their personal details.

We work to keep Residium available and reliable, but the service is provided on an “as is” and “as available” basis. We may occasionally suspend access for maintenance, updates, or reasons outside our control.

To the fullest extent permitted by Nigerian law, Residium is not liable for indirect or consequential losses, or for losses arising from your misuse of the platform, inaccurate information you provide, or the acts of third parties (including payment providers and your estate's administrators).

You may stop using Residium at any time. We may suspend or terminate access if you breach these terms, if required by law, or to protect the platform and its users. Certain records may be retained after termination as described in our Privacy Policy.

These terms are governed by the laws of the Federal Republic of Nigeria, and any dispute will be subject to the jurisdiction of the Nigerian courts.

We may update these terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you in the app or by email. Continuing to use Residium after changes take effect means you accept the updated terms.

Questions about these terms? Reach us at support@residium.io or through our contact page.